Industry: Customer Service

Employment Type: Full Time

Work Hours: 8

Salary: £22 To £32/An Hour

Location: United Kingdom

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Full Job Description

Join Our Team: Entry-Level Remote FedEx Customer Service Jobs

Are you looking for an exciting opportunity to kickstart your career with a global leader in logistics? FedEx is seeking proactive, customer-oriented individuals for remote FedEx customer service jobs at the entry level. This role offers you a chance to grow professionally while working from the comfort of your home. If you’re passionate about providing great service and helping customers, we welcome your application!

About FedEx

FedEx Corporation is a global courier delivery services company, founded in 1971. With its well-known promise of reliable and speedy service, FedEx facilitates the shipping, logistics, and supply chain needs of millions of customers worldwide. The company is dedicated to providing excellent customer service, making every effort to ensure that packages arrive on time and in perfect condition.

What We Offer

As part of our commitment to employee satisfaction and development, we provide a range of benefits and opportunities for growth, including:

Competitive salary: We offer a salary that reflects your skills and potential for growth within the company.
Comprehensive training: Our structured training program will equip you with the knowledge and skills necessary to excel in your role.
Flexible schedule: Enjoy the flexibility of working remotely, with hours that fit your lifestyle.
Career advancement: FedEx promotes from within, allowing you to explore various career tracks and reach your professional goals.
Health and wellness benefits: Comprehensive healthcare packages designed to support your physical and emotional well-being.

Position Overview

In these entry-level remote FedEx customer service roles, you will be tasked with handling customer inquiries, providing support, and resolving issues related to shipping and logistics. You will be the voice of FedEx, engaging with customers to ensure they receive the highest level of service possible.

Key Responsibilities

Your responsibilities will include, but are not limited to:

Respond swiftly and effectively to customer inquiries via phone, email, or chat.
Provide accurate information regarding FedEx services, delivery options, and pricing.
Assist customers in tracking their packages and troubleshooting any issues they may encounter.
Document customer interactions in our systems accurately and thoroughly.
Work collaboratively with other departments to resolve escalated issues and ensure customer satisfaction.
Stay updated on FedEx services and any changes in policies or procedures.
Participate in ongoing training and professional development opportunities.

Qualifications

To succeed in this role, here are the qualifications we are looking for:

Education: High school diploma or equivalent; college degree preferred.
Technical skills: Experience with computers and technology, including proficiency in Microsoft Office Suite and customer service software.
Communication skills: Strong verbal and written communication abilities, with an emphasis on polite and effective customer interactions.
Problem-solving skills: Ability to think critically and provide timely solutions to customer issues.
Availability: Flexible availability, including the potential for evening or weekend shifts.

Work Environment

This is a fully remote position, which means you can work from anywhere that is conducive to a professional atmosphere. We encourage a work-life balance and understand the importance of creating a conducive work environment in your home. Ensure your workspace is free from distractions and equipped with reliable internet access.

Why Choose a Career with FedEx?

Choosing to join FedEx means becoming part of a globally recognized brand that values its employees and customers. Our focus on diversity, equality, and inclusion reflects in our workplace culture, allowing every employee to thrive. In addition to being a leader in logistics, FedEx is committed to environmental sustainability and social responsibility, making our work meaningful beyond just profit.

How to Apply

If you’re ready to take the first step toward an exciting career in customer service with one of the world’s most trusted companies, we invite you to apply. We seek dynamic individuals who want to contribute to our mission of delivering unrivaled customer service and advancing their careers. Simply apply on this page today!

Conclusion

Don’t miss out on this outstanding opportunity to join our team of dedicated customer service professionals. Whether you’re just starting your career or looking to transition into a new field, the remote FedEx customer service jobs entry level openings provide a fantastic pathway into a challenging yet rewarding profession. At FedEx, your potential is limitless.

Join us in making a difference, and let’s deliver success together!